Phase 4 – Implementation
This phase lays out the full implementation plan for your project. This includes the project schedule with the individual project tasks and timelines. For example, if you are recommending a network upgrade solution, this phase provides the expected timeline for things like building wiring, acquisition of networking hardware, programming of switches and routers, setup of firewalls, connection of WiFi access points, etc. It will include any training required for use or administration. If you are doing a program or web design solution, your implementation plan would include the breakdown of different program components, perhaps following the Agile or another methodology, as well as examples of code or web page framework.
Note: This phase should be 2 pages in length.
Phase 5 – Ongoing Maintenance and Recommendations
This phase discusses the ongoing maintenance of the newly implemented project solution and how it will be supported going forward. This may include any training of technical support staff, disaster recovery plans, facilities management, software updates, etc. If there are any additional recommendations for future work to be performed after the completion of this project, address those recommendations here. For example, if you have proposed a network upgrade, then following the completion of this project, you may also want to recommend a full WiFi implementation as the next project. If you chose to write a program or web development solution, you might include how software updates, patches or fixing will be done, how future releases may be provided, or how the web site may be managed and updated for relevancy.
Note: This phase should be 2 pages in length.
Also added the past phases of assignments for references
Running Head: Phase 1 – Background, Business Justification, and Project Introduction
Phase 1 – Background, Business Justification, and Project Introduction
Week 2 – PA 1 – Phase 1: Domino’s Pizza Group PLC
Phase 1: Domino’s Pizza Group PLC
Domino’s Pizza Group PLC is a pizza delivery company based in the United Kingdom. It is based on holding unique franchise rights to function, operate and franchise in the United Kingdom and at the Republic of Ireland. The restaurant operates through segment of the UK and Ireland markets as well as across other international domains.
Domino’s Pizza Group PLC enjoys good political stability that sees the company comply with different government provisions and regulations. Trade barriers of specific country of operation is aimed to protect Domino’s operations while other trade barriers interfere with its operations. Pricing requirements and regulations in some countries can affect the profitability of the company.
High inflation rates have caused increment of costs of raw materials hence impacting the price of goods. UK’s economy is at the booming phase creating a positive impact on the economic growth of the company.
Diverse national and international economic conditions which increases its profitability. Role of Brexit and its impact on the European business has affected its operations in the UK and other countries.
Domino Pizza as a multinational company enjoys some social factors and diverse range of customers that adhere to its western civilization and cultural advantage. The company is also incorporating all types of cultures in food production to capture customer reliability.
Domino’s culture in the environment is affected by the culture of the community on some social factors such as demography, engagement of women in the taskforce, and influence structure in the community.
Domino’s Pizza Group PLC enjoys some strengths and opportunities that shape its success in the UK. It uses a franchise-based model. Another opportunity is creation of human capital in Domino’s Company where competitive advantage is generated. Some of the constraints facing the company are competition from national and international brands such as Pizza Hut, Papa John’s and Little Caesar and changing customer perception and preferences.
The company has been dedicated to do better and greater in the field of operations and become the next big thing for UK. The Domino’s Pizza Group PLC has been dedicated to provide the best recipe for the consumers in terms of pizza production.
The phase 1 project will convert the technological outlook and overview of the company ensuring that it’s an e-commerce-based company that sells and distributes pizza across the United Kingdom, republic of Ireland and internationally. It will be able to compete well with other companies and operate quickly like other related companies like Amazon which have a good online base.
The foundation of Domino allows it the chance to create and develop a system that convinces franchisees to adopt the technological system by giving them a chance to prove their capacity and have a point-of-sale (POS) system to have better sales and productivity.
This phase project seeks to explore the impacts of technological advancements on the company and its operations. Impact of technology on the company: Technology at Domino’s has eased and revolutionized ordering and delivery services.
Technological advancement has hastened digital innovation and transformation to deal with rapidly increasing competitive advantage. Technology has built some sense of consumer-centric and appealing experience to its competitive advantage with other companies in the industry (Wolfer, 2022).
The company should convey a lot innovative mechanisms to reach more pizza consumers and trigger a more extensive sales-base through a contentment process. Invention in technology is an essential tool for the company as it will trigger the company towards the extensive edge of success and realization of significant dreams.
The restaurant is pushing ahead through the phase of information technology advancement. The company holds a lot of technological advancement teams that strategize to make the company better in terms of advancement.
Various technological involvement such as autonomous deliveries, voice automations, GPS tracking alongside other technological strategies to allow navigation into different localities. This move is very essential to Domino’s Pizza Group PLC as it will help it deal with all competitive threats and delivery of services to consumers.
The technological advancement also plays an essential role in inserting a lot of consequences for the Domino’s Pizza Group PLC restaurant in United Kingdom, Ireland and internationally.
An integrated relationship is advanced through appropriate marketing and personnel to help in integration of operations to satisfaction of clients (Sule et al., 2020). The impact of the string and couple of technological advancements is to help the company have a better outlook and reflection for innovation and other improvements.
Customer-base are the center of the project and should be advanced in a way that is acceptable for iPhones and other android phones to be used by the customers.
Sule, M. R. B. P., Rusdi, D. N. A. B., Klana, N. A. B., & Rushdi, M. A. M. B. M. (2020). The Impact of Supply Chain Management Towards Customers Satisfaction at Dominos. Retrieved from http://184.108.40.206/bitstream/123456789/3513/1/DPI5B%20GROUP%203%20THE%20IMPACT%20OF%20SUPPLY%20CHAIN%20MANAGEMENT%20TOWARDS%20CUSTOMERS%20SATISFACTION%20AT%20DOMINOS.pdf
Wolfer, K. (2022). The Domino's Story: How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution by Marcia Layton Turner. Michigan Historical Review, 48(1), 161-161. Retrieved from 10.1353/mhr.2022.0021
MarketScreener. (n.d.). Domino's pizza group plc. Stock Market Quotes and News : Equities, Indexes, Commodities, Forex on MarketScreener.com. https://www.marketscreener.com/quote/stock/DOMINO-S- PIZZA-GROUP-PLC-28742410/company/
Running head: PHASE 3 1
PHASE 3 2
The Domino’s Pizza is an organization that has demonstrated its ability to change the industry in terms of its effectiveness in service delivery. The Dominos Inc. focused in investing in technology in its operation and this is what made the company emerged the best in the market over the available competitors including Pizza Hut (Beer, 2022). The model used in solving the technology gap was looking on the weaknesses that are there on the competitors and leverage technology to serve the customers better. Domino’s Pizza invested in the marketing, sales, ordering and delivery systems knowing that the area is much critical in achieving competitiveness in the industry. The solution towards addressing the use of technology was first to inform the management and share a common goal that made it possible to have the resources that are needed to make the technology a success. One of the adopted design of implementation is the human resource that ensured that the employees have the skills and knowledge necessary to adopt technology and improve on service delivery.
Employee training and social networking have been implemented as part of Dominos Inc. Incorporated's knowledge management process through job rotations. A successful implementation of the job rotation schedule has been made possible because it is aligned with the organizational structure. On the organizational level of Dominos Inc. Incorporated there are four major divisions: marketing, finance and sales; operational; as well as cross-functional (Beer, 2022). There can be no success in an organization without innovation and re-use of existing knowledge. The importance of knowledge sharing and management cannot be underestimated, even though many companies see innovation as an attractive strategy for maintaining a competitive edge in the marketplace. Companies must be able to strike a delicate balance between knowledge management and innovation in order to survive a competitive marketplace.
Sharing and exchanging information between employees of a company improves their abilities and, as a result, the overall efficiency of the company. It is therefore possible for Dominos Inc. incorporated to use knowledge management as a toll in order to establish a long-term competitive advantage. The existing knowledge management process needs to be changed in order to give Domino’s Pizza incorporated a long-term competitive advantage if the company decides to make it a strategic issue in terms of knowledge management. The technologies that are implemented currently in Dominos Inc. was driven by the fact that knowledge sharing and management design was a success (Sheehan, 2014). The employees’ knowledge is an important resource that was needed in having the technology and innovation in the organization a success. The management of the company could agree on integrating technology into its operations in order to gain a competitive advantage. When it comes to business strategies, information communication technology is a good one to consider. The management of Domino’s Pizza Incorporation will be able to effectively integrate codification strategy into its knowledge management through the use of information technology. Tacit knowledge can be made explicit through the use of codification strategy. Tactic knowledge, according to this theory, is information that a person has access to but does not consciously use when performing various tasks (kmh19, 2019). Customer satisfaction is a top priority for Domino’s Pizza Incorporated's management team, which is why the company only hires the most qualified employees.
In order to gain a competitive advantage, a company must be able to satisfy its customers' needs. Customer focus may be an option for the company's management as it seeks a competitive advantage through the integration of knowledge management. A company's most valuable asset is its customers, which is what the term "customer focus" means (Sheehan, 2014). This means that all of the work done by employees in the various departments of the organization is geared toward the customer's needs. Employees in organizations will be better able to understand customers if they incorporate a customer focus. Since the customers' needs have been taken into consideration, they will be able to provide the best service possible. As a result, the level of customer satisfaction will go up. Customer loyalty grows as a result of a company's efforts to improve its customers' experience.
When a company's customers are more loyal, this translates into improved and sustainable sales growth, which in turn means higher profitability for the company. Management at Domino Incorporated should consider integrating information technology by implementing Customer Relationship Management (CRM) software into the company's computer network to effectively enhance knowledge management with regard to customer focus. The CRM software will help the company's employees better understand their customers. The company invested in the CRM software as a technology that ensure that the company is in a continuous communication or conversation with the consumers (kmh19, 2019). The technology that Domino’s Pizza implemented needed to offer the solution of addressing customer communication platform, serving the preferences of the customer and making sure that the customer is getting the best experience in service delivery. The technology that targets on having an effective delivery system is a target towards addressing the customer needs where they make sure that deliveries are made on time through an effective app and readily available delivery agent. In addition, the best order system were an app is used makes it easy that the customers are capable of ordering their foods through their mobile phones and get them delivered on time. The adoption of the GPS tracking technology was also done with the purpose of making sure that deliveries are done on time where the delivery staff are capable to navigate the locations that they are not familiar with and make sure that a customer receives what they ordered.
However, the technologies mentioned above are only possible in Domino’s Pizza Inc. since the model on having the needed human resource in the workplace worked. The company invested in the best hiring techniques to have passionate and ready-to-learn employees that are open to change especially in the introduced technology and innovation. The human resource invested in the workforce through training and education that was critical in knowledge gaining and sharing to make sure that all staff are conversant with the technology changes and make sure that the company remains competitive in the industry by following the technology trends and show the way for the other firms.
Beer, J. (2022). How Domino’s became A Tech Company. Fast Company. Retrieved 5 June 2022, from https://www.fastcompany.com/3030869/how-dominos-became-a-tech-company.
kmh19. (2019). Domino’s Pizza: Delivering Innovation and Profit – Digital Innovation and Transformation. Digital Innovation and Transformation. Retrieved 5 June 2022, from https://digital.hbs.edu/platform-digit/submission/dominos-pizza-delivering-innovation-and-profit/.
Sheehan, N. (2014). Pizza, Pizza, Pizza: A Competitive Strategy Exercise. Organization Management Journal, 11(1), 40-46. https://doi.org/10.1080/15416518.2014.897928
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